You can find your nameservers in your welcome e-mail. Please note that up to 24 hours are required for DNS propogation after you changed the nameservers of a domain name. The time is needed so that the nameservers all over the world can 'understand' about the change and start resolving your domain name from the new server. In some rare cases, the DNS propogation may take up to 48 hours. If more than 24 hours passed and your domain still points to the old server, you can do the following to verify if everything is ok with your nameservers and see if the problem is with them or the problem is with the resolvers/nameservers of your ISP. To do that, you need to click on Start, Run, then enter cmd in the command prompt and hit enter. You will get the windows command prompt where you need to execute the following command.
nslookup yourdomain.com ns1.nameserver.com
where yourdomain.com is your domain name on our server you want to check and the ns1.nameserver.com is our primary nameserver which we provided you in our welcome e-mail and which you set for your domain name.
The result will be something like below:
Server: ns1.nameserver.com
Address: 111.11.22.87 [that's the IP of the nameserver]
Name: yourdomain.com
Address: 22.22.11.85 [here you must see the IP we provided in your welcome e-mail. If you see another IP that means there is something wrong and you need to contact us. If you see here the IP we provided in your welcome e-mail that means everything is fine on our end and the problem is somewhere else]
To find out where does your domain point to from your computer run the following command from the same command prompt:
ping yourdomain.com
In the result, if you see the IP we provided, then your domain points to our server. If it points to the IP of the old server that means there is a DNS cache on your computer or your ISP's nameservers/resolvers. To flush the cache on your computer execute the following command:
ipconfig /flushdns
The result must be like below:
Windows IP Configuration
Successfully flushed the DNS Resolver Cache.
Once you flush the cache run the ping command again to see if your domain started resolving to our server's IP.
ping yourdomain.com
If it still points to the old server's IP you have 2 options. The first one is to wait for your ISP's nameservers cache to expire. That may take from 2 to 12 hours or even more on a missconfigured nameserver/resolver. The second option is to call your ISP and have them clear the DNS cache for you so that your domain starts pointing to the correct IP from your computer. Do not forget to flush the cache on your computer once your ISP flushes the cache of their resolvers/nameservers.
You can use the commands above to troubleshoot DNS issues with domains and subdomains and find out the cause of the problem yourself without contacting us.
