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How long does it take to respond to a ticket?
Technical support tickets are responded to within 30 minutes at any time of the day/night. In most cases, we respond to the ticket within 10-15 minutes. If you need urgent assistance you can always...
My account is using too much system resources. What should I do?
Why do we limit the system resources an account may use? In order to keep the servers stable and not going down, we must have limits in place so that one web site cannot use all or most of the...
Are there any hidden costs?
There are no hidden costs. All costs are provided on our web site and they are shown to you while you are signing up and filling in our order form.
How can I add funds to my domain account?
In order to add funds to your domain account you need to open a ticket with our billing department and inform us that you want to add funds to your domain reseller account. Make sure to note in the...