Knowledgebase

How long does it take to respond to a ticket?

Technical support tickets are responded to within 30 minutes at any time of the day/night. In most cases, we respond to the ticket within 10-15 minutes. If you need urgent assistance you can always contact us via live chat and get immediate assistance. We recommend to contact you via tickets if you don't require immediate/urgent assistance.

Billing/sales tickets may take more time to be responded to depending on the time you open the ticket since billing/sales is not 24/7 available like the technical support department.

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Are there any hidden costs?

There are no hidden costs. All costs are provided on our web site and they are shown to you while you are signing up and filling in our order form.

Can I upgrade at anytime?

You can upgrade or downgrade your account at anytime. You just need to contact us about it.

Do you have an affiliate program?

Yes, you can check and signup for our affiliate program and refer friends and get paid. The more you refer the more you receive.

General questions

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How to transfer my accounts to your server?

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